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Covid-19 Hub

COVID-19 Information

2nd November 2020 – EDHT Remains Open During Second Lockdown

For England’s second COVID-19 national lockdown the Government has confirmed that patients can continue to attend medical and dental appointments. It is safe and essential to attend the dentist, and Evesham Dental Health Team is open to help you.

We have fantastic feedback about the COVID-19 safety measures in place at the practice, along with the robust triaging and wonderful care from our team.

When you arrive:

Please let us know that you have arrived by responding to our text message, or ring the doorbell if you don’t have a mobile phone. We advise that you wear a mask at all times while inside the dental practice and only remove your mask at the request of the dental professional. We will check your temperature on arrival, and if this is above 37.8C you will be advised to rebook your treatment and to follow government guidelines. As you enter the building you will be asked to use the alcohol gel and then be taken to wash your hands.

The treatment rooms will be disinfected prior to your appointment. The air purification and air exchange units will continue to be used throughout the day in each treatment room. We have the appropriate PPE and unlike the start of the Pandemic (March 2020 in the UK), there is no shortage.

As you would expect, we continue to maintain high standards of cross infection control.

Keep well, stay safe and please contact us if you have any questions.

Kindest regards
Lorna and Richard

16th July 2020 – Welcome Back – 5 Weeks in and We’re Happy to Help!

Wow, it’s great to be back helping our lovely patients face-to-face again. Although it might be hard to tell, there are big smiles beneath our masks. The team have been absolutely amazing, it’s all hands on deck with 22 of us now helping and our work days are often 14hrs long. The hard work, commitment, flexibility and professionalism has really shone out and I am very proud of our dental team.

The extra safety measures and systems at Evesham Dental Health Team, keeping patients and team safe, are obvious to see and have been much appreciated. The positive feedback from all the patients who have visited the practice and experienced the current patient journey is spurring us on.

In the first few weeks we successfully helped all those patients who needed emergency care during lockdown. We progressed on to essential care plus the treatments that were already scheduled. We are now busy contacting those patients who had treatment postponed during the lockdown. This will take time and please do telephone if you are concerned that you haven’t heard from us yet.

We are very grateful for your patience. As you’d expect at EDHT, we will always prioritise your safety. Social distancing measures, additional cleaning and the ‘fallow time’ to allow aerosols to settle do restrict the number of patients we can see at a particular time. We are fortunate that we can rotate between our six treatment rooms and we have a fantastic team who are willing to extend working hours.

For patients that have had dental reviews and hygienist visits postponed, we know many of you are keen to be seen and the team is offering some extra weekend sessions with Angela, Katharine, Charlotte and myself called ‘Super Saturday and Sunday’s’. We will send out invitations, giving priority to the membership patients on the follow up list, starting with those postponed at the beginning of the lockdown. We have found that a major bottleneck when making appointments is completing each patient’s pre-appointment coronavirus screening and updating medical histories. These are an essential part of the measures we take to keep you and every patient safe in our practice (similar to our daily pre-work screening of the team). When patients reply to our screening questions email and follow the secure Portal link to complete their medical history, it really helps the efficiency of our patient care coordinators.

We have been inundated with calls from new patients but I want to reassure you that our main focus is to help our existing loyal patients at this time.

EDHT is used to working to the highest standards of cross infection control to assure your safety and I hope you agree it has been wise to invest in enhanced PPE (personal protective equipment), surgically clean air purifiers, extra oral suction, antiviral room fogging etc to be extra safe whilst so much remains unknown about the virus. The current cost of normal PPE such as face masks and gloves has temporarily gone crazy (5-10x more than normal, if even available).

As a big thank you to all our Membership Patients who continued to pay their monthly direct debit throughout the lockdown there is no additional cost for the enhanced PPE.

I hope this update helps reassure you that we are working hard to be available for you and your dental needs. We have successfully restructured our service for Alert level 3/4 and hope England avoids a second spike so can safely progress to Alert level 2.

We look forward to welcoming you back to Evesham Dental Health Team soon and we thank you for your continued support and patience.

Best wishes
Richard & Lorna

2nd June 2020 Announcement: Reopening 8th June

We hope that you and your family in good health.

You may have heard that dental practices can open to routine care from Monday 8 June.

Our practice will be opening on that day but we just wanted to clarify that it is not business as usual yet. It will be a phased return with extra measures in place to keep you safe. The safety precautions will restrict the number of appointments available and priority will initially be given to emergency patients and certain procedures. We are extending the opening hours of the practice to help, and eventually we hope services will return to what you would consider as normal. Please be patient.

Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal routines. Whilst many things have changed, one thing has remained the same: our commitment to you, your dental health and your safety.

Our protocols follow best practice infection control guidelines made by the governing bodies. We are up-to-date on new guidance that has been issued and exceed the recommendations for dental practices during coronavirus.

You may see some changes when it is time for your next appointment. We have made these changes to help protect you and our team.

The present ‘normal’ at UK Government Alert Level 4/3:

  1. We will liaise more by telephone and preferably via video consultation to be better prepared to meet your needs. It helps us if you can complete your medical history form digitally and email photos of any dental concerns.
  2. A member of our practice will contact you before your appointment to ask some COVID-19 screening questions and we will re-confirm this screening again immediately before your appointment. We may also check your temperature when you arrive using a non-contact thermometer.
  3. Appointments will be managed to allow for social distancing between patients and this will mean that we have fewer options for scheduling your appointment.
  4. Our aim is to minimise waiting within the practice with less use of the patient lounge. Newspapers, magazines and coffee making facilities are difficult to disinfect and so have been put on hold.
  5. To minimize the risk of contamination, please leave coats, bags and any unnecessary items at home or in your car. If this is not possible don’t worry, we can place them in a plastic box for safe keeping during your visit. Please minimise the use of our washrooms by going to the toilet just before leaving home, but whilst you’re with us, if you’ve got to go, ‘you gotta go!’
  6. With the exception of children and patients with carers, you should come alone.
  7. Please do not attend without an appointment.
  8. Please arrive before your appointment time, remain in your car or outside, and reply to our text message to let us know you have arrived. We can make other arrangements if you don’t have a mobile phone. We will phone you when it is time to enter the building.
  9. Our team will not shake your hand, though the same friendly smiley faces are still beneath our masks and behind the screens.
  10. A Personal Protective Equipment (PPE) station is present at the entrance/exit for hand sanitiser, masks, tissues and PVC bags. Anyone wearing gloves or a face covering should remove them and place them in the PVC bag provided, or else dispose of them in the foot-operated bin. We can provide a new disposable mask and will ask patients who are shielding to wear one. Gloves that have been worn outside have a higher risk of contaminate than clean washed hands. We will ask you to use hand sanitiser when you enter the practice. You will also find some in the reception area and other places in the practice for you to use as needed.
  11. A distance of at least 2 metres must be observed if another patient is present in the dental practice, and try to have a ‘no touch’ approach when moving through the building as best as possible.
  12. One of our team will take you to wash your hands thoroughly with soap and water and then escort you directly to the treatment room.
  13. Sometimes the team will be dressed in respirators, visors and gowns, but don’t worry it’s still our friendly team underneath. We realise communication will be more difficult but we’ll try our best.
  14. If you are attending for treatment, we will ask you to rinse your mouth with an anti-viral mouth wash and will place the apron and shades on you as we normally do.
  15. After treatment is completed, you will be asked to sanitise your hands with alcohol gel again before leaving the treatment room.
  16. Payment should be made by card where possible and this can be organised remotely over the phone or via an online transfer.
  17. We can arrange your next appointment by email, over the phone or via a video call.

Don’t worry, we will guide you through this journey and we all hope we can get back to normal again soon. We are just so pleased to be able to help you all again, and appreciate your understanding that safety remains a priority.

Kindest regards

Richard, Lorna and all at Evesham Dental Health Team

22nd May 2020 COVID-19 Update

Thank you for your continued patience and support during this very testing time.

In line with government and professional guidelines, all dental practices have limited face-to-face contact with patients. The priority remains to keep our community safe by reducing close contact and thereby reducing the overall coronavirus risk. Now that the coronavirus transmission rate is decreasing, dentists hope to be given a date to treat our patients within days or weeks.

We wish to reassure you that we remain here to help you. We are working at the practice each day, offering advice for our own patients and those referred by NHS 111. Our team are supplying dental health care products for patients to collect or we can post. We are also taking the opportunity to further enhance the practice and to make sure everything is ready to welcome you back safely and quickly.

We are expecting there to be a gradual phased return to normal dental care with priority initially given to our patients with dental emergencies. We have been keeping good records of everyone that has had a dental visit postponed, and as the coronavirus risk eases within our community, we will offer extra sessions to help everyone swiftly get back on track with their dental care.

COVID-19 is a novel virus and there is still much to learn. In the UK we are pleased that the dental authorities are taking a cautious approach to keep our patients and teams safe. The expert advice driving these decisions is the independent Scientific Advisory Group for Emergencies (SAGE). The restriction allows us to gain knowledge from other countries where dentists have either worked throughout the pandemic or have implemented measures to return to work after the virus transmission has passed a peak. At Evesham Dental Health Team we are working tirelessly to gain this knowledge and be certain that we will surpass all recommended safety levels.

Your patient journey with us is likely to be slightly different for a while and you will notice some changes. We have invested in Surgically Clean Air Purifiers, antiviral room fogging to disinfect all surfaces, sneeze guards for reception, onsite laundry facilities and extra Personal Protective Equipment (PPE), non-contact infrared thermometers, remote payment and video consultation software. We have also taken the opportunity to get the practice decoration refreshed and we can’t wait to show you. These measures will give you and our team extra confidence as we return in the coming weeks. Dentistry has a great safety record and we will adapt to additional measures easily. The same friendly faces will be here to help and guide you through the ‘new normal’.

Our lovely dental hygienists / therapists Angela, Bianca, Charlotte, Julie and Katharine recently produced videos to help offer guidance on staying healthy during lockdown and these can viewed by scrolling down this page.

Stay safe, keep well and we look forward to welcoming you back soon.

Richard & Lorna Colebourne

27th March 2020 Important update regarding COVID-19

To all our lovely patients…
On Wednesday 25th March all dental practices were informed by the Chief Dental Officer to temporarily close to prevent the spread of coronavirus. We can now provide advice and when appropriate prescriptions, but are no longer allowed to see any patients.
A process is in place to set up a Local Urgent Dental Care Service once full PPE is available to protect both patients and the clinical team. Hopefully it won’t be long until this special measure is available and safe to use.

In the meantime during office hours if any of our membership and registered patients need dental advice, please telephone and leave a message on Richard’s mobile 07717441712. Richard will return your call as soon as possible and when appropriate can coordinate a video consultation via Facetime or Zoom. In the evenings and at weekends emergency dental advice is available by telephoning the on-call dentist answer machine 01905 570122 or contacting NHS 111.

Like everyone, we hope the coronavirus pandemic is quickly resolved and that our normal service can be resumed again soon. Richard and the Team are devastated to have to be closed, but we know it is essential to keep our community safe. We are grateful for your continued membership of the practice and your loyalty to us. The team are communicating with each other each day via WhatsApp and a Zoom conference call. Richard and Lorna are so grateful that our amazing team are ready to offer extra clinics when we reopen so that our loyal patients can swiftly get back on track with their dental care.

If you require essential dental products, please let us know by emailing reception@eveshamdental.co.uk. We will always try to help and can arrange a free of charge drop-off service to your door in the Evesham area.

From Richard and all the team at Evesham Dental Health Team we really hope you keep well and stay safe. We look forward to seeing you all again on the other side of this pandemic.
Be Healthy and Keep Smiling!

Managing toothache at home

Please click on the box below and use the arrows to explore the 9 pages of helpful advice for managing dental problems whilst at home.

Managing Toothache at Home

 

 

 

 

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