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Proud of our 100% positive feedback!

by Evesham Dental, on 10th June 2015 | Comments Off on Proud of our 100% positive feedback!

We are delighted to announce that 100% of our patients say they would recommend our Evesham dental practice to friends and family!

If you have visited the doctor or hospital recently, you may have come across Friends and Family Test cards. The cards are a feedback tool, implemented by the NHS and now obligatory in dental practice. They provide patients the opportunity to give feedback on the care and treatment received at the practice.

They ask how likely the patient would be to recommend the service to their friends and family; with a follow-up question to enable them to provide further details about their experience.

Although we only have a very small number of NHS patients, we were keen for our private patients to take part too, and introduced the surveys at Evesham Dental Health Team on Broadway Road at the beginning of April. We are dedicated to providing our patients with high quality dental care and will always take action where possible to address any areas where we could improve our service.

Having collated the results from April and May, we are really pleased to reveal that 100% of the patients who took part were ‘extremely likely’ or ‘likely’ to recommended Evesham Dental Health Team, Worcestershire, to friends and family. Here are just some of the responses from our patients, who visit us from across Evesham, Pershore, Stratford, Cheltenham and Worcester:

‘Treat the patient with respect, make the patient comfortable and relaxed. Open and transparent about treatment and costs very unlike any other dental surgery I have visited – so much so that I have recommended you too many of my friends. Very impressed!’

‘Fantastic Service, friendly and professional team, wonderful outcome of treatment, would highly recommend!’

‘Excellent professional treatment. Very caring and supportive staff throughout the practice.’

‘The dentist, hygienist and nurses are all so considerate and kind. They are also very thorough and you know you are in safe hands.’

‘Consistently excellent care.’

The whole team is really proud to be able to share this news and it has been wonderful to read patients’ lovely comments. Thank you to all who have taken part so far, we are grateful that you have taken the time to share your experiences with us.

The Friends and Family Test is ongoing and each month we will be sharing the results.
If you would like to take part at your next visit, please ask a member of the team or pick up a survey from our reception desk.

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